FAQs

CORONA VIRUS UPDATE - As COVID-19 continues to develop, we face challenging times together. We hope you are taking care of yourself, loved ones, and looking out for the others around you. We are all in this together.

Fantasy Forge Jewelry is operating as usual and is continuing to take great care with a high level of health and safety measures throughout our facility to ensure that all of our employees and customers remain happy, safe, and healthy.

We continue to monitor and follow the World Health Organization's advice and the CDC daily. Our team is committed to following the recommended guidelines to ensure the safety of the customer.

FAQs

What payment methods do you accept?

We accept Visa, MasterCard, Discover, American Express, Diners Club, JCB, ApplePay, GooglePay, ShopPay, Amazon Pay, and PayPal.

How much do you charge for shipping?

  • USPS First Class Mail free with every purchase. The average arrival is 3-5 business days.
  • USPS Priority Mail is free on website orders of $50.00 or more. The average arrival is 2-3 business days.
  • USPS Priority Mail is only $7.15 on website orders under $50.00 The average arrival is 2-3 business days.

Please review our website shipping policy here.

When my order ships, will I get a tracking number?

Yes, every order is carefully packed and shipped with a tracking number that we will email or text message to you shortly after shipping. Please create a customer account to keep track of your purchase better. Simply log in to your customer account, and you can view this information at any time.

Once I place an order, how long will it be until I receive it?

We ship all orders within one business day of received and cleared payment. Please note that business days do not include weekends or postal holidays.

If I order a ring and it does not fit when I receive it, can I return it?

Yes, you may return it within 30 days of purchase, the item must be in the same new condition as sent to you. Please review our return policy for more information on size exchanges.

I put my old address when I placed the order, and now the package has been shipped and delivered to my old address, so I did not receive it, will you send me a refund?

Sorry, no, we will not issue a refund. It is the buyer's responsibility to make sure the correct address is entered when placing an order with us. We are not responsible for an error in the address that you provided. Please, always make sure the address is correct during checkout, thank you.

Where do I enter my coupon code at checkout?

The screen where you actually make the final click to purchase is where you should find a field where you can enter your coupon code. Please make sure you spell the code exactly as we advertise. Fantasy Forge Jewelry coupons codes are only valid in this website. If you have questions or need assistance just contact us here.

The rings, pendants, and chains that are gold or rose gold. Will the color eventually chip away or fade?

The gold, black, and rose gold colors are a hypoallergenic plating over the surgical stainless steel, titanium, or tungsten. The hypoallergenic color plating will hold up as well as anything that's plated. Pool and saltwater will not make it change color. Harsh chemicals can discolor the plating. You should always wear gloves or remove your rings when dealing with harsh chemicals. It's mainly friction from daily abuse that would cause the plating to get scratched. When you wear any plated jewelry piece alongside others, it could be susceptible to scratching, just like any gold plated jewelry piece.

I have metal allergies or very sensitive skin, are all your jewelry designs hypoallergenic?

Yes, we only specialize in hypoallergenic surgical stainless steel, titanium, tungsten, and silicone. Every design is completely hypoallergenic and will not cause an allergic reaction for 99.99% of people. If you are among that 0.01% that would experience an allergic reaction, simply return it for a full refund.

How do I know my ring size?

Men's and women's ring sizes are the same. Rings and wedding bands are sized by a constant measurement of the inner diameter of the band. Men's size 9 rings measures that same as a size 9 for women. Rings will vary on the band's width, a size 7 in a 2mm wide band may fit fine, but a size 7 in 8mm wide will feel tighter, please size up if you are choosing a wider band. We have an easy and hassle-free size exchange process if you order the wrong ring size. If you do not know your ring size, we suggest you purchase one of our accurate DIY reusable quick finger sizing tools found here for only $4.99 with free shipping. Another alternative is to visit a jeweler and get sized in person with the same width band you wish to purchase. You can try online instructions, but these have many variables to consider, as each finger is unique. Contact our team for more information.

Do I need to have an account to purchase an item?

No, you don't need to have an account, you can choose to checkout as a guest. We recommend creating an account to better track your order and shipping information and allow you to move through the checkout process faster on your next purchase on our website.

Once I measure my finger, how do I know what ring size I am?

Simply view our ring size chart here!

How do I clean my awesome jewelry from Fantasy Forge Jewelry?

That's what's so cool, because surgical stainless steel, titanium, tungsten, and silicone do not rust, tarnish, or corrode. Each design is maintenance-free! Simply washing your hands will usually clean your rings. If you get a build-up of dirt in an intricate themed design or stone setting, simply use a soft toothbrush to dislodge the dirt and rinse in water, it's that simple.

Is it safe to shop your website?

Yes! Shop with confidence and security. Fantasy Forge Jewelry is celebrating 31 years in business. We have thousands of satisfied customers, five-star reviews, and positive feedback. Fantasy Forge Jewelry is an Accredited Member of the Better Business Bureau (BBB) with an A+ rating!

How can I stay updated with your collection?

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