FAQs | Fantasy Forge Jewelry

Fantasy Forge Jewelry FAQs

What payment methods do you accept?

We accept Visa, MasterCard, Discover, American Express, Diners Club, JCB, ApplePay, GooglePay, ShopPay, Amazon Pay, and PayPal.

How much do you charge for shipping?

USPS Ground Advantage Mail is free with every purchase. The average arrival is 3-5 business days.
USPS Priority Mail is free on website for orders of $50.00 or more. The average arrival is 2-3 business days.
USPS Priority Mail is only $7.15 on website orders under $50.00 The average arrival is 2-3 business days.

Please review our website shipping policy here.

When my order ships, will I get a tracking number?

Yes, every order is carefully packed and shipped with a tracking number that we will email or text message to you shortly after shipping. Please create a customer account to keep track of your purchase better. Simply log in to your customer account, and you can view this information at any time.

Once I place an order, how long will it be until I receive it?

We ship all orders within one business day of received and cleared payment. Please note that business days do not include weekends or postal holidays.

If I order a ring and it does not fit when I receive it, can I return it?

Yes, you may return it within 30 days of purchase, the item must be in the same new condition as sent to you. Please review our return policy for more information.

I put my old address when I placed the order, and now the package has been shipped and delivered to my old address, so I did not receive it, will you send me a refund?

Sorry, no, we will not issue a refund. It is the buyer's responsibility to make sure the correct address is entered when placing an order with us. We are not responsible for an error in the address that was provided to us. Please, always make sure the address is correct during checkout, thank you.

Where do I enter my coupon code at checkout?

The screen where you actually make the final click to purchase is where you should find a field where you can enter your coupon code. Please make sure you spell the code exactly as we advertise. Fantasy Forge Jewelry coupons codes are only valid in this website. If you have questions or need assistance just contact us here.

The rings, pendants, and chains that are gold or rose gold. Will the color eventually chip away or fade?

The gold, black, blue, and rainbow colors are a hypoallergenic plating over the surgical stainless steel, titanium, or tungsten. The hypoallergenic color plating will hold up as well as anything that's plated. Pool and saltwater will not make it change color but harsh chemicals can discolor the plating.

You should always wear gloves or remove your rings when dealing with harsh chemicals. It's mainly friction from daily abuse that would cause the plating to get scratched. When you wear any plated jewelry piece alongside others, it could be susceptible to scratching, just like any plated jewelry piece.

I have metal allergies or very sensitive skin, are your jewelry designs hypoallergenic?

All of our stainless steel, titanium, and tungsten designs are hypoallergenic. We specialize in hypoallergenic stainless steel, titanium, and tungsten jewelry. All of our designs made in the materials mentioned above are completely hypoallergenic and will not cause an allergic reaction for 99.99% of people. If you are among that 0.01% that would experience an allergic reaction, simply return the item for a full refund. The sterling silver and zinc designs that we carry are not considered hypoallergenic as they contain small amounts of nickel.

How do I know my ring size?

Simply view our ring size chart here!

If you do not know your ring size, we suggest you purchase one of our accurate DIY reusable quick finger sizing tools found here for only $4.99 with free shipping. Another alternative is to visit a jeweler and get sized in person with the same width band you wish to purchase.

You can try online instructions, but these have many variables to consider, as each finger is unique. Contact our team for more information.

Do I need to have an account to purchase an item?

No, you don't need to have an account, you can choose to checkout as a guest. We recommend creating an account to better track your order and shipping information and allow you to move through the checkout process faster on your next purchase on our website.

Once I measure my finger, how do I know what ring size I am?

Simply view our ring size chart here!

How do I clean my awesome jewelry from Fantasy Forge Jewelry?

That's what's so cool, because stainless steel, titanium, tungsten, and silicone do not rust, or corrode. Each hypoallergenic stainless steel, titanium, and tungsten design is maintenance-free! Simply washing your hands will usually cleans your rings.

If you get a build-up of dirt in an intricate themed design or stone setting, simply use a soft toothbrush to dislodge the dirt and rinse in water, it's that simple.

Is it safe to shop your website?

Yes! Shop with confidence and security. Fantasy Forge Jewelry is celebrating 35 years in business. We have thousands of satisfied customers, five-star reviews, and positive feedback. Fantasy Forge Jewelry is an Accredited Member of the Better Business Bureau (BBB) with an A+ rating!

How can I stay updated with your collection?

Use the links at the bottom of the page to subscribe to our newsletter and follow us on Facebook, Twitter, Pinterest, Instagram, and YouTube.